Frequently Asked Questions

Getting Started

We have many tutorials available via the tutorials page as well as in User Guide to help you get started. If you have any questions, feel free to contact us at team@classcalc.com

On the login page, there is  a link that you can click that will provide you with instructions on how to reset your password.

The tutorials section provides plenty free tutorials on how to use the calculator for both teachers and students.

Currently, the ClassCalc calculator can be used on phones, tablets and computers. For students, test-mode will only be available on phones and tablets.

Teachers

You can restart your phone without guided access using a hard reboot.

iPhone 6 and earlier: Hold the side button and the home button.

iPhone 7: Hold the side button and the volume down button.

iPhone 8 / iPhone X and up: 

  1. Press and release the volume up button.
  2. Then, press and release the volume down button.
  3. Press and hold the side button until the screen restarts and the apple logo reappears (this usually takes around 10 seconds).

To create class, you must be logged in as a teacher. Once logged in, open the navigation drawer by clicking on your profile picture in the top left corner, the click on “Test-Mode”. On the next screen, you will see  list of all the classrooms you have created, if any. Press the “+” on the bottom to create a new class.

Test mode is used to prevent the use of other applications while a test is being conducted. Essentially, it turns your students’ phones into a calculator– everything else, including texting, phone calls and the internet, is blocked.

CustomCalc is used to control or modulate the functions students have access to during a test. For example, if you want your students to have access to everything except the “log” function, you can do so using CustomCalc.

Students can override the test mode in cases of emergencies, and the teacher will be immediately notified.

This is happening because your students have the Touch / Face ID settings on. To fix this, have them go to Settings -> General -> Accessibility -> (scroll down to) Guided Access -> Passcode Settings and make sure that “Touch ID” or “Face ID” is off.

Students must input the roster code on their app to join a class created by the teacher.

Once you have created a class and added your students, simply click “Start Test” towards the top of your screen to begin. More information can be found on our user guide.

Yes, we support lockdown on both Androids and iOS devices, including tablets and iPads.

Although a teacher can start a test from his/her computer, students cannot be locked down on their computer screen. So during a test, students can use a phone or tablet, while teachers can use a phone, a tablet or a computer.

Students

You can restart your phone without guided access using a hard reboot.

iPhone 6 and earlier: Hold the side button and the home button.

iPhone 7: Hold the side button and the volume down button.

iPhone 8 / iPhone X and up: 

 

 

  1. Press and release the volume up button.
  2. Then, press and release the volume down button.
  3. Press and hold the side button until the screen restarts and the apple logo reappears (this usually takes around 10 seconds).

The ClassCalc app is free to use anywhere. To access the test-mode features, a subscription is required. Contact us for more information.

On the login screen, there will be an option that you can click that will provide you with instructions on how to reset your password.

ClassCalc provides a unique search function that allows you to search for any function you will need.

Click the profile option on the top left of the screen. This will provide you with a menu where one of the options is to ‘Join a class’. Once there, ask your teacher for her Class Code and use that to join her class. 

This is happening because you have the Touch / Face ID settings on. To fix this, have them go to Settings -> General -> Accessibility -> (scroll down to) Guided Access -> Passcode Settings and make sure that “Touch ID” or “Face ID” is off.

Yes. Once you log in to a new device however, you will be logged out of the previous one.

Once you join a test, your device will enter a mode where you cannot leave ClassCalc or receive tests/notifications unless it’s to make an emergency call. The teacher cannot view or access any information on your device during test-mode.

Yes, there is a dedicated Tutorials section that provides tutorials on how to use the calculator and its functions.

You cannot leave a class once you have joined. Your teacher will be able to remove you from the class.

Parents

Contact us at team@classcalc.com

ClassCalc’s test mode will prevent this issue by locking student phones on the calculator screen when a test is being conducted, preventing any outside distraction.

Please contact us at team@classcalc.com and we’ll help you make it happen.

Yes. So far, all teachers we’ve spoken to have permitted it and used it without issues. Please feel free to contact us if you would like us to speak with a teacher about using ClassCalc in his/her class.

For students is $5/year. You can check our pricing table for more information.

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